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We had intended to go back to Mexico about July 1 but just before we left we decided instead to see if we could get Fujitsu to fix our laptop so that it would, as intended, when we purchased it, writed DVDs. Read carefully there: DVD, not CDs.
These days everybody (even if not everybody's old fashioned uncle) has a CD writer. We got our first in Hong Kong in 1999. But DVDs hold about six times as much as CDs and are the medium on which high fidelity movies are made. The main reason that we bought the Fujitsu was that it was a mold breaker. It was the first machine with a DVD-writer at a price we could (or would) afford. But sadly, it did not live up to expectations and in spite of several attempts with different media, different size and type of files, we had never been able to successfully create a DVD that could be read.
We had made several attempts to find solutions by internet and phone but all to no avail. The best that the Fujitsu hotline could tell us was to try a different brand of DVD. We weren't too happy with that because they would not recommend a specific brand and DVD's are expensive and we didn't want to buy ten brands before finding one that would work.
So finally, in July we got serious and insisted that they take the thing back and fix it once and for all. We packed it up and shipped it via FedEx and then while waiting for it to come back, we went off for a tour of Arizona Indian country. We wish we could report that it came back fixed, but sadly that was not the case. We got back to Phoenix, drove off to Tucson, and quickly discovered that all was not right. So back went the machine for a second try.
The second try was better than the first, but making a DVD was still little better than a crap shoot. So we tried one last time and called on one of their technicians to see if they could help figure out the problem.
Finally, a new piece of software gave us the best results we'd had so far. Far from perfect, nothing like as reliable as our external HP CD-writer, but it was possible to make DVD's some of the time. And talking about time, it was time for us to go back to Mexico, which is what we did.